Had a great experience getting a facial with Lily. 10/10

The signature facial was nice. I would have liked more explanation of what products were being used and why.

Found Plush Beauty on Groupon. They had good reviews so I booked a full set lash appointment. Friendly atmosphere, Mariah is great, does a really good job

It really was a 0/10.Dear Management:I recently booked a 3:15pm appointment through your website this morning and left a note requesting a 3:30pm time slot. Upon arrival, I was informed that my service would be cut short due to your closing time at 5pm, potentially affecting the quality of the experience. Initially, it didn’t dawn on me to read between the lines so I proceeded with filling out the consent form and waited for Mariah.Mariah’s lack of greeting and poor customer service added to the disappointment. When I questioned the situation, Mariah’s expressed confusion about my booking and availability, leaving me feeling rushed and undervalued as a customer. I quote that she said, “Yeah, I don’t even know why I let you book. We close at 5. I’m available tomorrow or Tuesday though. Extensions take about 2 hours. I’m sorry”.So, as a first-time customer(no pre-existing rapport), I was about to pay full price for a job that wasn’t going to be finished that day and trust/accept that my extensions could be finished another day? I’m not a slave and desperate for any service. This could’ve easily been resolved with a simple call ( 30 minutes out) letting me know the appointment time would not be suitable for the requested service due to time constraints.I got up from the lash table and headed to the reception desk. Despite attempts by reception staff to rectify the situation and offer accommodations, I chose to cancel my appointment. I expected better communication regarding scheduling constraints and a more welcoming atmosphere, especially in a beauty establishment where customer satisfaction is PARAMOUNT. Just like any paying customer, I work hard to provide myself with certain luxuries (I.e., lash extensions).This experience fell far below my expectations (0/10) . As a consumer, it's essential for businesses to prioritize customer service and uphold their commitments. I will not be returning to this shop and will not recommend it to others.

I had an amazing first visit. Mariah was wonderful with my eyebrow wax.